Delivery & Collection
How much is delivery?
Delivery starts at just £2.50* for small items sent by Royal Mail and costs £6.95 for larger items. Most orders over £99* are shipped for free, but surcharges do apply to some postcodes.
*Frozen foods to any UK mainland address are sent via a premium courier service, this costs £9.99 and is not covered under our free delivery offer.
How long does delivery take?
In-stock items ordered before 2pm are dispatched on a 1 day service. Express items should arrive next day (unless delayed), Mon-Fri. Standard delivery should be delivered in 1-3 days via Royal Mail. Special order and direct delivery items take longer.
Why is the courier saying they don't have my parcel?
Our system will let you know once the order has been despatched and passed to the courier, however, at busy times it can take the courier a while to update the status message.
Can I select a specific delivery date or time?
No. Our Express courier service is guaranteed next day, however, exact date & time of delivery can not be selected. Our standard delivery via Royal Mail is dispatched next day, however, delivery is not guaranteed and can take up to 3 days to arrive, excluding weekends.
What should I do if my order is delayed?
Most orders arrive within 1-3 working days. Our couriers will usually email or text the delivery details so you can track your order. If you're unable to find this, please contact us and we can track it for you.
How is livefood delivered?
Our livefood orders are sent from our livefood distributor to any UK mainland address via a Royal Mail next-day delivery service. This means that any order you place containing livefood and other items will arrive in multiple packages, one from our warehouse and one from our livefood distributor. Our livefood provider despatches packages Monday to Thursday to avoid livefood being in transit over the weekend.
Do you charge extra for certain postcodes?
"Unfortunately, our couriers charge us significantly more to send to certain locations, so there is a small additional cost for some locations.
These include Northern Ireland, the Isle of Man, the Scilly and the Channel Islands, and the Scottish Highlands. Postcodes: AB30-56, IV, HS, KA27-28, PA20-49, PA60-78, PH17-26, PH30-50, ZE, IM, BT, TR21-25."
Do you process orders on bank holidays?
Unfortunately, our couriers don't work on Sunday or bank holidays, so we're unable to dispatch orders taken at these times. However, we do work hard to keep any further delays to a minimum.
How is frozen food delivered?
We can send frozen foods to any UK mainland address via a premium courier service, this costs £9.99 and is not covered under our free delivery offer. Frozen foods are only despatched Monday to Thursday, to avoid being in transit over the weekend and arriving defrosted.
Are delivery times guaranteed?
We cannot guarantee despatch times for items delivered from our warehouses or direct from suppliers.